Return Policy for Online Purchases

Changed your mind? We accept returns on eligible online purchases within 30 days from the date of delivery.

Most items can be returned, except:

• Collaboration collection items
• Items marked Final Sale
• Items marked Clearance Sale
• Items marked Sample Sale
• Personalised or engraved items
• Gift cards

Return Eligibility

To qualify for a return:

• Items must be new and unworn, with no signs of wear, use or damage.
• Items must be returned in their original, undamaged packaging, including the box, pouch and tags where applicable.
• Items purchased as a set must be returned as a complete set. Individual pieces from a set cannot be returned separately.

All returned items will be inspected upon receipt. If an item does not meet the return conditions above, we reserve the right to decline the return and send the item back to you at your cost.

Initiate A Return

To initiate a return process, please follow the steps below:

Email us at care@1000earring.com with your order ID and let us know the item(s) you wish to return within 30 days from delivery date.  Our team will get back within 2 to 3 business days on next steps.

Kindly note that returns shipped back without going through the steps above will not be accepted.

Return Shipping Fee

We do not charge any restocking, administrative or payment-processing fees for eligible returns. This means no additional return fee will be deducted from your refund for processing the return.

You will, however, be responsible for the shipping cost of sending the item back to our warehouse.

All returns must be sent using a trackable shipping method. We recommend keeping your tracking details and proof of postage until your return has been processed.

Exchange Policy

For exchanges, please email us at care@1000earring.com with your order ID and details on the exchange. Our team will get back within 2 to 3 business days with next steps.

Kindly note that each item is eligible for a one-time exchange only. Once an item has been exchanged, it will no longer be eligible for a further exchange or refund.

Exclusions

• Items sold with promotional codes where the terms state that exchanges, refunds, or returns are not allowed are ineligible for exchange, refund, or return.
• Items received through giveaways or contests are subject to the respective terms and conditions and are not eligible for exchange, refund, or return.

Warranty Policy

We stand behind the quality of our jewellery and provide a 1-year warranty from the date of purchase against eligible defects in materials and workmanship.

If a manufacturing defect arises during the warranty period, we will assess the item and, where eligible, arrange a repair or replacement. Covered issues may include manufacturing-related problems such as loose stones or pearls.*

Natural Characteristics

Some variations are a natural part of the materials and craftsmanship used in our jewellery and are not considered defects.

These may include:

• Slight variations in handcrafted or hand-finished pieces
• Natural inclusions, markings or textures in gemstones
• Variations in the colour, size, shape or pattern of natural stones and pearls
• Minor differences between individual pieces made from natural materials

These characteristics are part of what makes each piece unique.

What Is Not Covered

Our warranty does not cover loss, theft, accidental damage, normal wear and tear, or damage caused by improper handling, care or storage.

Examples include:

• Tarnishing, discolouration or plating wear caused by normal use or exposure to moisture, sweat, perfume, cosmetics, shampoo, seawater, swimming pools or other chemicals
• Scratches, dents, nicks or other surface wear from regular use
• Bent, distorted or broken components caused by impact, pulling, repeated bending or excessive force
• Broken or bent earring posts resulting from wear or improper handling
• Worn, bent or damaged prongs resulting in stones becoming loose or falling out
• Damage caused by improper cleaning or storage
• Alterations, repairs or modifications carried out by a third party
• Damage resulting from use of the jewellery in a way for which it was not intended

For guidance on keeping your jewellery in its best condition, please refer to our Jewellery Care Guide.

*For warranty claims involving a loose stone or pearl, the jewellery and the detached stone or pearl must be returned together for assessment and repair. Warranty claims for missing stones or pearls cannot be accepted.

Make A Warranty Claim

If your jewellery develops an eligible issue within the warranty period, we’re here to help.

For approved warranty claims, repair or replacement is complimentary. You will be responsible for sending the item back to our warehouse, and we will cover the standard shipping fee to send the repaired or replacement item back to you.

How to Make a Claim

Please email us at care@1000earring.com with the following information:

• Your name
• Your email address
• Your order ID
• A brief description of the issue
• Clear photos or videos showing the issue

Our team will review your claim and get back to you within 2–3 business days with the next steps.

Please do not send your jewellery back before receiving return instructions from our team.