Placing An Order

1. Browse our earrings
Explore our collections and select a design you like to view its photos, details, materials and measurements.

2. Add to Cart
Select your preferred option, if applicable, and click Add to Cart.

3. Review Your Cart
Continue shopping or proceed to checkout when you’re ready.

4. Checkout
Enter your delivery details and proceed as a guest or log in to your existing account.

5. Choose Your Payment Method
Select from the available payment options shown at checkout.

6. Place Your Order
Review your details, then click Submit Your Order to complete your purchase.

7. Order Confirmed
Once your order is successfully placed, you’ll receive an order confirmation. We’ll take it from there and prepare your earrings for delivery.

Checking Out as a Guest
You do not need to create an account before placing an order. If you check out as a guest, an account will automatically be created using the email address provided at checkout.

You can access your account later by setting or resetting your password.

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Order Confirmation & Dispatch

Once your payment is successfully completed, you’ll receive an order confirmation by email.

Orders are usually prepared and dispatched within 1–2 business days. During sales, festive periods or public holidays, dispatch may take up to 3 business days.

Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking details so you can follow your parcel along the way.

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Order Tracking

Track your order here.

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Order Cancellation

We understand that plans can change. If you wish to cancel your order, please contact us by email as soon as possible.

For cancellations refunded to your original payment method, a 5% administrative fee will be deducted from the refund. This covers non-refundable payment gateway charges and administrative processing costs.

Alternatively, you may choose to receive the full cancelled amount as store credit, with the 5% administrative fee waived. Store credit is valid for 1 year from the date of issue.

Please note that the following orders are not eligible for cancellation:

• Customised orders
• Pre-orders, as the item has been specially reserved for you

If your order has already been processed or dispatched, cancellation may no longer be possible. Where applicable, you may request a return instead in accordance with our Return Policy.

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Currencies & Payment Methods

Prices on our website are displayed in the currency available for your shopping location. We currently accept payments in MYR (Malaysian Ringgit) and SGD (Singapore Dollar).

Available payment methods include Visa, Mastercard, American Express, selected e-wallets, Buy Now, Pay Later options, store credit and gift cards. Payment options may vary depending on your country and will be shown at checkout.