Orders & Payments
1. Can I amend my order?
If you wish to amend your order, please contact us within one hour after placing an order. As we strive to dispatch your order as quickly as possible, we are unable to guarantee the changes, but we will try our best to help.
2. I have not receive my order confirmation email.
If you have complete the payment and did not receive your order confirmation email within 30 minutes, please contact our support team at email@example.com.
3. Why is my order status still show unfulfilled? Is there anything I need to do?
There is nothing you need to do. 'Unfulfilled' order status simply means that your order is still processing and is yet to be dispatched.
4. How can I pay?
You can pay via Credit Cards, Online Banking, E-Wallets and Bank Transfer. If you opt to pay via bank transfer, kindly upload a screenshot of the transfer slip / email us a copy of the transfer slip for us to verify your payment.
5. Are there any charges for using Credit Card?
No, there is no surcharge or additional fee when paying using Credit Card.
Shipping & Delivery
6. How do I track my order?
Once your order is dispatched, you will receive an email with complete tracking information for the delivery status of your order. For MORE shipping details, please click HERE.
7. How long does the delivery takes?
You can find the shipping details HERE.
8. Do you ship internationally?
Yes, we ship worldwide. However, purchase can only be made in MYR at the moment.
Return & Exchange
9. Can I return / exchange my order?
No. We do not accept return / exchange due to hygiene issue, with the exception of items with manufacturing defect or wrong items received.
10. My item(s) is wrong, damaged or missing.
If you have received damaged / wrong item, or if there is any item missing, please contact our support team immediately at firstname.lastname@example.org for us to assist you.
11. Are the prices for a pair / 1 piece of earring?
All of our earrings are sold by pairs. For certain earrings that are sold by pieces, it will be indicated on the product page.
12. Will you restock sold out earrings?
Yes, we normally restock sold out earrings within 2 weeks time.
Material & Care
13. What are your earrings made of?
Our earrings are mainly made of 925 Silver (also known as Sterling Silver).
14. Is your 925 Silver genuine?
You can find a '925' hallmark being stamped on all of our earrings to certify that our earrings has meet the true fineness of 92.5% pure silver.
15. Is your earrings hypoallergenic?
Most of our earrings are hypoallergenic as they are free from Nickel and Brass. They will NOT turn your skin green.
16. Can I wear your earrings to shower?
Kindly refer to our material & care guide for futher details.
17. Will the color fades?
It depends on how you take care of it. The color will fade slightly with wear and tear. However, decolourize / fading will occurs in specific circumstances, for example, more acidic physique.
Still can't solve your query?
Drop us a message here. We will get back to you within 1 business day.