Our earrings are made from materials including solid 925 sterling silver, solid 14K gold, freshwater pearls, cubic zirconia, lab-grown diamonds and selected natural stones. The exact materials used are stated on each product page.

When a product is listed as Solid 925 Sterling Silver, the jewellery itself is made from 925 sterling silver rather than a cheaper base metal coated with silver.

Some designs may have an additional gold, rose gold or rhodium finish over the sterling silver base. Please refer to the individual product description for details.

No. Sterling silver does not rust, but it can naturally tarnish over time.

Exposure to moisture, sweat, perfume, shampoo, cosmetics and other chemicals may cause tarnishing to happen more quickly.

We carefully select materials with sensitive ears in mind. However, everyone's skin sensitivity is different, so we recommend checking the material information on each product page if you have a known sensitivity.

No — and that is part of their natural beauty. Freshwater pearls may have slight differences in shape, colour, surface and lustre from one pearl to another.

Natural materials such as mother-of-pearl, jade and gemstones may vary slightly in colour, pattern and texture. These natural variations make every piece a little different.

Yes. Lab-grown diamonds have the same physical and chemical properties as mined diamonds and are graded using the same 4Cs: cut, colour, clarity and carat.

5A is a jewellery trade grading term commonly used for higher-quality cubic zirconia selected for its clarity, cutting and sparkle.

Measurements are provided on the individual product page. We recommend checking them before ordering, especially if you prefer particularly small or large earrings.

Pay particular attention to the inner diameter, as this determines how closely the earring will sit around your earlobe.

Everyone's piercing position and earlobe shape are different, so the same huggie may fit differently from person to person.

Huggies are designed to sit closely around the earlobe, which is why their diameter is usually smaller than traditional hoop earrings.

925 sterling silver is naturally a relatively soft metal. With handling, the earring post may shift slightly and affect how tightly the latch clicks into place.

A very small adjustment to the post can usually tighten the latch. Adjust it gradually, as a little movement can make a noticeable difference.

Yes, barbell earrings often use a thicker post than conventional stud earrings, so they may feel tighter if your piercing is accustomed to thinner posts.

Sterling silver is softer than many harder jewellery metals, so fine posts can occasionally move slightly during handling. A minor bend does not usually affect the jewellery and can often be gently straightened.

Yes, many of our earrings are designed for regular wear. How you care for them will affect how well their original finish is preserved over time.

Our sterling silver earrings are water-resistant, but we recommend removing jewellery before showering whenever possible.

Shampoo, soap and other chemicals can accelerate tarnishing or gradually affect plated finishes.

Keep your jewellery clean and dry before storing it in an airtight bag or jewellery pouch, preferably in a cool, dry place away from direct sunlight and moisture.

For solid sterling silver, gently polish tarnished areas using an appropriate silver polishing cloth.

Different materials and finishes require different care, so always refer to our Jewellery Care Guide before using cleaning solutions or abrasive products.

This is usually tarnishing rather than rust. Tarnishing is a natural reaction that can happen when silver is exposed to moisture, sweat and certain chemicals.

Light tarnishing can usually be restored with proper cleaning.

Avoid unnecessary contact with perfume, cosmetics, shampoo and chemicals, keep your jewellery clean and dry, and store it properly whenever it is not being worn.

View Full Jewellery Care Guide →

We accept major payment methods including Visa, Mastercard, American Express, selected e-wallets and Buy Now, Pay Later options.

Available payment methods will be displayed during checkout.

Yes. Payments are processed through secure payment providers, and your available payment options will be shown at checkout.

Please contact us as soon as possible if you need to make a change.

We will do our best to help before your order is processed, but changes cannot be guaranteed once packing or shipping has begun.

Please contact our customer service team as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

First, check your spam or junk folder and confirm that the email address entered during checkout is correct.

If you still cannot find it, contact us with your name and order details and we will be happy to check for you.

No. You can place an order as a guest without creating an account. Creating an account is optional, but it makes it easier to view your order history and manage future purchases.

No. We do not store or have access to your full card or bank details. Payments are securely processed by our trusted payment providers using their own security systems.

We provide express delivery throughout Malaysia and Singapore.

Express shipping to West Malaysia is RM6.90, and delivery is free for orders above RM120.

Express shipping to East Malaysia is RM18, and delivery is free for orders above RM180.

Express shipping to Singapore is S$3.90, and delivery is free for orders above S$50.

We currently use express shipping for all orders, so there is no separate regular shipping option.

Once your parcel has been shipped, tracking information will be provided so you can follow its delivery progress.

Courier tracking may occasionally take some time to update after a parcel is collected. If there has been no movement for an extended period, contact us and we can help check the shipment.

We offer 30-day free returns on eligible purchases, subject to our return conditions.

The item must meet the requirements stated in our full Return Policy before a return can be approved.

View Full Return Policy →

The return period is calculated according to the terms stated in our Return Policy. Please refer to the full policy for the applicable dates and eligibility requirements.

If you would like to change to another design, contact our customer service team and we will advise you on the available options based on your order and return eligibility.

Contact our customer service team with your order number and the item you would like to return. We will guide you through the applicable return process.

Refunds are processed after the returned item has been received and checked. The time taken for the refunded amount to appear may vary depending on your original payment method or payment provider.

Our 1-year warranty covers eligible manufacturing defects relating to the materials or workmanship of the jewellery.

Normal wear and tear, accidental damage, improper handling and damage caused by unsuitable care are not considered manufacturing defects.

View Warranty Information →

Contact us with your order number and clear photos or videos showing the issue. Our team will review the item and advise you on the next step.

No. Jewellery naturally experiences wear over time depending on how frequently it is worn, handled and cared for.

Our warranty is intended to cover manufacturing-related issues rather than deterioration caused by normal use.

Tarnishing is a natural characteristic of sterling silver and is not generally considered a manufacturing defect.

Proper cleaning and storage can help restore and preserve your jewellery.

You are still welcome to contact us. Our customer service team can review the issue and let you know whether any aftercare options may be available.

Your order will be thoughtfully packed in our signature packaging, with protective packaging designed to keep your earrings secure during delivery.

A jewellery pouch and silver polishing cloth are also included according to our packaging arrangement.

Yes. Our packaging is designed to be suitable for both personal purchases and gifting.

Gift presentation options such as ribbon and a gift card may also be available.

Where the gift-card option is available, you can include a message to make your gift a little more personal.

No, the receipt with prices shown is only sent to the email address you entered at checkout.

Yes, all our earrings are individually packed. Please select the available individual gift-packaging options when ordering.